1 What differentiates your products from others on the professional market?
Our goal is to ensure ultimate results can be achieved, with a minimal number of products within the collection.
2 Do you offer professional only formulas?
Yes, we do have some Professional Only formulations. To purchase or learn about these products, please register as a professional user on this site.
3 Do you offer retail only items?
We also offer products that are only available to professional users, such as Aestheticians, Cosmetologists, Dermatologists, Physicians, etc.
4 What makes your products unique?
Product development, purpose, positioning and integration have been carefully evaluated and substantiated through extensive research and development.
5 Is this suitable for men? Any age limit?
Yes it is suitable for men as well.
6 Which product should I use as a daily exfoliator to reduce or eliminate milia?
The best products that we have to help keep Millia away is our Bio-Peel Retinol Serum and Micro-Peel Scrub. Millia is dead skin cells as well as sebum and bacteria trapped under the skin. These two products will help the exfoliation process to prevent the occurrence of Millia which look and feel like little pieces of hard rice under the skin's surface. Regular facial treatments from a qualified aesthetician will also help to prevent or remove any Millia that are currently present.
7 Does your return policy apply to products purchased by a professional for use in a salon during facial treatments?
Yes absolutely. Esente' products purchased for use during treatments as well as those for sale to salon customers, are subject to the same "Returns Policy" which can be found on our website.
8 What productswould be best to reduce pore size?
The best product to reduce pore size is the Bio-Peel Retinol Serum. Apply the product at night and for sensitive skin use it just 2 or 3 times per week. If your skin is not sensitive, then this serum can be applied nightly.
9 I have been using the kit for damaged skin. I just purchased the bio peel serum. Do I apply the matric cell trio cream after the serum?
Yes, apply the serum first. Use the Retinol 2-3 times a week at night and apply the Matrix-Cell 3000 on the other nights under the Matrix-Cell Trio Crème'.
10 I am 63 and am looking for a product with some firming and lifting as well as some overall anti-aging benefits. Which would fit the bill better the red volcanic complex or the daily defense? Are they both creams or more like a serum? Thank you
The Red Volcanic and Daily Defense are both wonderful products. The Red Volcanic is more of a serum which I like to apply directly under my makeup. The Daily Defense is an excellentday moisturizer for antioxidant protection throughout the day with DMAE that does help to lift and tighten the skin. Even better for continued lifting and tightening I would suggest using the Matrix-cell Duo at night which is formulated for the over 40 skin to give dramatic results.
11 I recently purchased the Victoria's Essentials kit. I am 44 years old and interested in anti aging skin care. I have not purchased a serum to go with the kit. Do I need a serum? I have light wrinkles around my eyes. Mainly looking to firm and prevent. What are your reccomendations and could yo
The best anti-aging serum is our Matrix-cell 3000 Concentrate. You might like to purchase The Matrix-Cell Duo which not only has the serum but an amazing night crème' as well. The set sells for 119.50 and is what I use every night. The serum can be applied both morning and night under your moisturizer. One pump is an application for you face and neck. This serum can be used around the eyes as well as it enhances micro circulation and helps to tighten up the delicate eye area. The crème will help to keep your face and neck skin lifted and line free.
12 there is new beginnings kit that is cheaper to buy the products seperately than as the set.
The New Beginnings Kit is listed at $136.50
Purchasing those items individually (and provided none are already discounted) the cost would be $182.50
At this time, 3 of the 5 items are individually discounted so the total cost of buying them separately would be $161.88
So there would still be savings of about $25.00 when puchasing the kit. I hope that addresses your concerns.
13 As a woman with dark skin, should I have any particular concerns about using the Derma Quad. I know that with dermatology treatments, many laser and light therapies are not safe for dark skin. Can I use the Derma Quad without fear of hyperpigmentation forming?
You should not be concerned about the possibility of hyperpigmentation forming with use of the Derma-Quad. This device utilizes LED light which is healing and theraputic. Whereas alternative devices that use laser light are more likely to induce hyperpigmentation. Our lights won't darken your skin or harm eyes - We only use lights with wavelengths 405-420nm (blue) and 630-660nm (red) which DO NOT resemble any UV rays which have wavelengths of 200-400nm.
I see there's a big bottle of the volvanic sea weed, also a smaller bottle, do I recieve both ? Or are they showing two different sizes?
There are different sizes and prices for most of the products we sell. The Red Volcanic Seaweed Complex can be ordered in either of the available sizes and at whatever the current price may be.
15 The best products for aging skin on a daily basis. I am 55 my biggest concern is my baggy eyes. I have tried lots of products, nothing seems to work.
Nothing has worked until now! Our "For Your Eyes Only" set is made to help not only bags under the eyes, but dark circles, lines and wrinkles.
You will see a difference with the bags in the first treatment. I use the "For Your Eyes Only" in the morning and the Eye Contour Complex at night.
This combination keeps my eyes looking young and line free.
As far as other products for aging skin is concerned, our Matrix-Cell Duois a great choice. This set has over 35 active ingredients! It will help with lines, wrinkles, sun damage and facial sag.
16 How well does that Eye Contour Complex do in lifting the sagging eyelids because that's what I'm looking for.
Hi Linda Rose,
The Eye Contour Complex is amazing
and that is what I use at night around
my entire eye area including my eye lids.
For daytime I like to use the Matrix-cell
17 I would like to order the Estente Red Volcanic Seaweed Complex, but am a bit confused. The $55.00 charge, is that for both bottles as shown in picture?
When purchasing you would need to select which size you want to purchase and add it to the shopping cart. The image is simply to signify that there is more than one size available.
18 I have been using dermalogica for the past seven months. I am totally confused about all the different products and their promises. What is so special about your products? I am 55 and would like the best without breaking the bank.
The biggest difference is that you'll see results using Esente which I believe wlll exceed your expectations. We endeavor to use natural ingredients as much as possible and create formulations that provide effective results, quickly and without irritation for any skin types including sensitive.Have you had a chance to read some of the product reviews on our website? They are unsolicited and speak for themselves. for your age I would suggest you read the reviews for the Matrix-Cell Trio Creme and Matrix-Cell 3000 as they are by far the best anti-aging products we have available. I am about your age and understand the needs we have with more mature skin. Please feel free to call my office and ask for me directly as I would be delighted to chat with you for a few minutes about our various products and to assure you that you will nmot need to break the bank by any means.
19 I have been using the essente products for years. Why do you not carry the Nutri silk Bodt Therapy on your website? I managed to find everything else I was looking for.... Thanks
We ended production of the Nutri-Silk Body Therapy and replaced it with greatly improved formulation which you'll find in the Bath and Body category on our website. The name to look for is Shea Butter Hydra Creme. You'll really like this body cream and a great value at $26.00
20 Phone number to book a facial appointment for next week :)
21 Is there a place or a way to sample items?
I spoke to
Victoria on Christmas and she sent me a sample of the Volcanic cream. She made a believer out of me. I will be a customer for life. I have been told I would see results with vitamin C. Creams. I would like to try it first.
I was hooked on for y
We do not have an across the board sampling program for you to select from but we're always happy to provide a suitable trial amount of a product for you to use and achieve the desired result.
So please get back to us and let us know what specific condition you are wanting to address with a Vitamin C formulation. With that information we'll be able to offer suggestions and determine which product(s) would best suit your needs.
22 Does the new elite line have pump capabilities on the cap?
All of the Elite products packaged in bottles are fitted with pump caps, with one exception. The Very Berry cleanser has exfoliating beads infused in the formulation which prevents it from being pumped. This one product has a screw cap closure.
23 Hi, I am ordering over $300 worth of products, but the special prices are not applying to my order. The offer is still good today, correct? How can I make sure I am getting the reduced price?
We can see the order you were trying to place and it shows the discounted prices for each item and the additional discount for using the VALENTINE promo code. The sub total is $340.84 less $34.08 = $306.76
Please call 480.610.2200 if you are seeing something different, as we are happy to assist in any way.
24 Hi, I have been using Enzopro Gentle Cleanser but don't see it on the site now. Do you still sell it? If not, what you recommend for its replacement? I used to buy my products at a nearby spa but they don't sell Esente anymore after a change in ownership. Thank you for your help!
Thank you for you question. Two key ingredients in the Enzopro formulation are currently unavailable due to unfavorable weather conditions where those botanicals are grown. It appears as though we will need to wait for next year's harvest for those ingredients, so unfortunately we have recently depleted our inventory of Enzopro. A very good alternative especially if you have sensitive skin, is our Marine Plus Hydrating Gel Cleanser. Lastly, the Orchid Reviving Cleanser which you will find in the Elite category is our very best cleanser formulation. A little more expensive but well worth the cost.
25 I ordered the bio facial Acne fluide for my daughter no instructions on how to use it, please send instructions. Thank you!
Instructions for all products are available on our website. This link will take you to the information you requested for the Acne Fluide. Thanks.
26 Are you currently out of the hydro-derm infusion toner in the regular size? All is see available is the travel size.
The 4 oz size was temporarily out of stock but is now available online.
27 I have very dry skin...tzone, cheeks, around nose and mouth. I also developed these red bumps on my cheeks...I don't believe they are acne. I was using yout daily defense, vitamin c and matrix cell for a while. Would any of your new elite products work best? Thank you.
Hello Arlene, We would highly recommend that you consider the following products from the Elite category. They are perfectly suited for the skin type and condition you describe.
Orchid Cleanser, Red Volcanic Seaweed Complex, Hydra Day Creme, Hydra-Plus Night Creme
28 Hi Victoria, I have been ordering from you for years, and love your products. I cannot do botox for the lines on my forehead. I have had a very bad reaction. Will you be coming out with a product shortly to target that area? I know it is a difficult area to treat. Thank you, Sheree
We put a great deal of research into the development of the Matrix Repair Creme and Penta-Peptide Serum. They are far and away the very best products for the area you wish to target. They have been designed to quickly diminish lines and wrinkles on all areas of the face, as well as the forehead. You can review the complete ingredient listings on our website and please pay particular attention to the Acetyl Tetrapeptide-5, Acetyl Tetrapeptide-17 Platinum, and theHexapeptide-11These ingredients are blended in to formulations at the highest possible levels and are the key to rapid and prolonged wrinkle reduction.
29 Rachel has oily skin, what daily moisturizer would you recommend? Hope all is well with you.
For Rachel's oily skin we would recommend the Bio-Lift Lipoic Complex as the best choice for daily moisturizing.
30 I just bought HYDRO-LIFT PEPTIDE SERUM & LIPOSOME ALPHA-BETA SERUM from my esthetician. My question... which do I use in the AM & PM? Thanks
Hello and thank you for your question.
Use the Hydro Lift Peptide Serum in the morning, to lift, tighten, hydrate and reduce appearance of hyper-pigmentation.
Use the Liposome Alpha Beta Serum in the evening, to rapidly reduce fine lines and wrinkles, refine skin texture, nourish, repair and hydrate while you sleep.
These light luminous serums are an exceptional synergy of concentrated natural botanicals and marine based actives targeting and significantly reducing the appearance of lines, wrinkles and dark spots. While visibly tightening, smoothing and hydrating, for a rapid more youthful appearance.
If you have any questions then please call 480.610.2200 or email firstname.lastname@example.org