You may return any unused merchandise in its original condition and packaging within
30 days of the invoice date. Please contact our client services department to receive
a Return Merchandise Authorization Number.
A full refund less a 20% restocking/processing fee will be issued to your credit
card upon our receipt of returned merchandise.
For health reasons, we cannot accept returns of products that have been opened.
There is no exchange or refund on any item that has been used or is not in its original
Any shipping cost you incur to return product to us is non-refundable.
We will process the refund to your credit card account within 3 days of our receipt
of your returned merchandise. Please allow at least two billing cycles from the
date of return for the credit to appear on your billing statement. Credits are only
issued for products that have been returned, unused and in the same condition as
If there is any discrepancy in your order or product is damaged during shipment,
then please notify email@example.com
or call 480-610-2200 within 48 hours of delivery so we can file a claim with FedEx
or USPS. It is necessary for you to return product in original packaging in order
for us to process your claim.
In the unlikely event that you receive faulty product, or the product was damaged
during shipment, please obtain an RMA from our client services department and we
will immediately replace such items at no cost to you, including free shipping.
We need the following information to complete a return. (If information
is incomplete, we are unable to process your return)
- Full name and address
- RMA (Return Merchandise Authorization) number
- Telephone number
- E-mail address
- Original Invoice number
- Reason for Return